Quality survey conditions and requirements

Before starting to complete the Quality Survey, we recommend reading the conditions and requirements for participation. They help complete the survey.

Promotion rules:

To participate in the fantastic raffle for a hotel night with dinner, it is only necessary to complete all the points indicated in the survey.

It is essential to provide a valid email address so that we can contact the winners.

This is an assessment from 1 to 5 of the different elements and services of the Hotel. With 1 being the lowest score and 5 the highest. There is also the answer NS / NC for those cases in which the services in question have not been used, we appreciate that this answer is only indicated in the indicated case.

There are several sections, Rooms, Bathroom, Stay for work, Attention of the personnel, Services of Restoration, Other Facilities and Recommendation.

In each section there is a question at the end to indicate the reason for these answers, although this point is not mandatory, it is very important for us, as it helps us to know what to do to improve the points with the lowest valuation.

To go to the next question it is necessary to press or click on the "Next" button, and there is also the possibility of going "Back", if you want to modify any of the previous questions.

Once the form is finished, just press or click the Submit button.

Immediately afterwards, you will receive an email at the email address indicated on the first page of the survey confirming that the survey has been sent.

Requisitos de participación:

The award is redeemable until December 31, 2022. 

The dates to enjoy the hotel night and dinner are subject to availability and a prior reservation is necessary. 

Dinner will depend on the menu available on the reservation date.

 It is not compatible with other offers and / or promotions.

 In the event that the Santo Domingo Terrace is not operational at the time chosen to enjoy the award, dinner will be served in another of the Hotel's gastronomic spaces that is open to the public. 

The room will be a standard one. It is not possible to know the room number at the moment of the reservation. It depends on the availability when the winner arrive to the hotel. 

The image that appears in these conditions may not coincide with the room being reserved.